Tips on how to speed up the resolution of your issue
- Try to look in the product knowledgebase. While it’s short and simple, most common requests are covered there.
- Use the forum search function as you could find your answer in other tickets.
- If you are reporting a line or account issue; always provide related account number in the private field or mark your whole ticket as a private ticket.
- If your request is connected with some visible errors (mobily app errors), a screenshot will help us a lot.
- Always subscribe to follow your ticket in order to be aware on your ticket updates.
- Support covers all of Mobily Products & Services.
- Response times can take up to 6 hours; depends on the ticket nature and complexity.
- Support Team checks all new messages 24/7.
Creating Support Ticket
Please choose your issue category (Mobile Line, Data SIM or Home Fiber), and then Create New Ticket. If you face problems while creating a ticket, please contact us using this form (contact us form is limited to issues preventing you from creating a support ticket).
Customer Complaints Rights: You can learn more about your rights in submitting complaints by visiting the following page.