Knowledge Base Information Mobily Fiber Installation Schedule

Mobily Fiber Installation Schedule

Mobily Fiber is for people who want unlimited access to high quality entertainment in their home. Unlimited bandwidth means they will never worry about how much capacity you have available. Everything is supplied over just one fibre optic cable, which means you save money, and it's simple and convenient too.

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What is next? #

Book for Installation #

Step 1: Create your appointment

  • Flexibility to choose time to be contacted by installation team
  • Within 24 hours, our installation team will call you to book an appointment

Step 2: Before your appointment

  • One power outlet is needed to power the server equipment
  • Any furniture blocking the power outlet should be removed before the arrival of our team, as our team is not allowed to move any furniture
  • The installation process could take up to 3 hours and needs to be done in the presence of someone 18 years of age or older.

Step 3: Installation day

  • You will receive a call from Mobily with the estimated time of arrival
  • Prior to installation, our team will review and confirm order selections
  • Our team will install your router and other services in a location that is specified for all your Mobily services

Step 4: Post installation

  • Once the installation process is completed, you must sign-off the user acceptance form
  • Within 2 days of the installation, our customer services will contact to fill out a questionnaire over the phone, for your kind evaluation of the installation process

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